- Normal delivery hours are 8am-9pm Monday-Friday. Any special requests outside our normal delivery hours may be subject to additional fees.
- An adult must be present to accept and sign for delivery of your new furniture.
- All deliveries are fully insured from the time it leaves our warehouse until arrival at your home.
- All items must be inspected for damage at the time of delivery. All damage must be notated on the delivery receipt / bill of lading.
- Delivery insurance will only cover issues that are noted on the delivery receipt / bill of lading. Best Direct Outlet, nor the shipping carrier, will be held liable for any issues not noted accordingly.
- Regardless of damage, defect, missing or incorrect item, all items on the order must be accepted and signed for unless otherwise directed by Best Direct Outlet so that we may resolve the issue.
- It is required that you take photos of any damage that you notice as proof.
- Make sure your floors and walls are covered / protected prior to delivery as Best Direct Outlet nor the carrier will be held liable for damage to your personal property.
- Missed delivery appointments may be subject to a delivery attempt fee at an estimated $0.75* per lb.
- Should you need to reschedule your delivery, please notify us at least two days prior to the scheduled delivery date in order to avoid a rescheduling fee.
- On the day of delivery please make sure the area is cleared for delivery. Our delivery team can not remove old furniture.
- Shipping is usually 2-5 days.
*Our customer service department must be notified of any damages within 24 hours of delivery.